Support and Maintenance do not have to mean compromise in technical excellence and thought leadership.
As the role of technology in business changes from business enabler to business transformer, the range and complexity of systems and the dependence on them will only increase. Today’s IT organizations must address the need for stability, performance and functionality across an ever-increasing range of legacy, hosted and proprietary systems – and to do so in a way that unlocks system potential without additional cost burdens.
Today’s support challenges demand new models that are not based on resource numbers alone. Teams now need to have a deep understanding of the business, of the ERPs and packaged solutions in play, of ITIL® and Agile processes, and of the industry best practices. They also require a deeper level of integration with the ASM & Infrastructure, Development, and Testing teams.
Support requirements at this level are as much about increasing productivity as they are about maintaining/improving the quality of services. While classic SLA models track request-to-resolution metrics, they no longer provide enough actionable value to organizations. Next generation support is moving toward integrated development-test-support KPI environments designed to both track and improve results simultaneously.
With a dedicated Support & Maintenance department, Zan Info Solutions has significant and direct experience in the support and maintenance of complex applications, platforms, and solutions – both 3rd party and those developed by Zan Info Solutions.
Our experience has taught us that, to be successful, a support program must:
Throughout the entire application life-cycle we provide a range of services including:
Zan Info Solutions's engineering talent pool from Russia, Ukraine, Belarus, Poland, and Hungary leverage the intellectual, cultural, and multilingual capabilities of the CEE region.
Every organization is experiencing growing application dependency in fast changing business environment, which requires organizations to get maximum from IT investments and rigorously focus on aligning IT to business objectives. It becomes a top priority to ensure that applications (online products and systems) are running at their peak performance with minimum downtime.
Zan Info Solutions offers distinct set of Services, Solution Accelerators and Application Performance Management (APM) Framework, leveraging our vast experience in the application development, operations and maintenance, to ensure that your enterprise has a reliable and resilient application eco-system.
Zan Info Solutions Application Performance Management Framework and Services guarantee peak of application productivity and Return on Investment (ROI) by consolidating support activities. It leverages Application Development experience as well as Performance Tuning and Optimization competency providing unique toolkit enabling Support and Operations Teams to act proactively, guarantee faster resolution times minimizing Total Cost of Ownership (TCO).
Other benefits include:
Zan Info Solutions brings you a unique offering that streamlines your online applications performance and management by making operations efficient and proactive. Our extensive domain expertise, vast application development, operations and maintenance experience ensure our ability to successfully cater to your needs.
Zan Info Solutions Application Performance Management Framework is a holistic, technology agnostic end-to-end APM framework with a set of services tailored to the needs of support teams that provides a complete,application-centric 360‑degree view into the performance of critical applications (online product and systems) from underlying infrastructure up to end-user experience. The framework is compatible with every APM tool available on the market, like Microsoft System Center Operations Manager.Compuware APM (dynaTrace; Gomez);Opnet APM; IBM Tivoli APM; Quest Foglight APM, and other APM solutions and tools.
• Leveraging our competency and long-term experience in Performance Testing, Analysis and Tuning of Enterprise Applications and Systems
• In-house and ready to use Solution Accelerator that accumulates and packages many years of our experience in Application Design and Development
• Running DevOps and leveraging synergies between Application Development and Maintenance (ADM) and Infrastructure Support and Operations (IS)
Zan Info Solutions Operations Framework (EOF) integrates Service Management and aligns our deliverables with business objectives. EOF is based on ITIL® processes, adheres to COBIT governance and applies Lean Six Sigma for continual service improvement.